fanchywin's Privacy Policy

fanchywin collects various types of information to provide you with the best service and to ensure the security of the platform. This information is divided into the following categories:

1.1 Registration Information

When you create an account at fanchywin, we collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 and above may register)
• Valid email address and mobile number
• Home address
• Preferred currency (Bangladeshi Taka / BDT)
• Username and password

1.2 Identity Verification Information (KYC)

For account verification and the security of financial transactions, we may collect certain documents, such as:

• National ID card (NID) or a copy of passport
• Proof of address document
• Payment method verification details (bKash, Nagad, Rocket number)

1.3 Financial Transaction Information

To manage deposit and withdrawal transactions, we record the following information:

• Transaction date, amount, and method
• bKash / Nagad / Rocket / bank transfer reference number
• Deposit and withdrawal history

1.4 Usage Information

We automatically collect the following technical information:

• IP address and device type
• Browser and operating system information
• Page views, session length, and navigation patterns
• Gaming activity logs (betting history, win and loss records)
• Cookie and local storage data

fanchywin uses your information only for specific and legitimate purposes. We never sell your information to third parties without your permission. The main purposes for which we use your information are:

• Account Management: To handle registration, login, account verification, and security.
• Service Delivery: To operate games, award bonuses, and process deposits and withdrawals.
• Customer Support: To provide assistance in Bengali via 24/7 live chat and to resolve complaints.
• Fraud Prevention: To detect suspicious activity and protect the security of the platform.
• Legal Compliance: To comply with applicable laws and regulations and to meet the requirements of regulatory bodies.
• Personalized Experience: To recommend games and provide promotional offers based on your preferences.
• Analytics and Development: To improve service quality and add new features.

fanchywin treats your personal information as strictly confidential. We do not share your information with third parties except in the limited circumstances described below:

3.1 Service Provider Partners

We work with trusted third-party service providers who perform specific tasks on our behalf, such as payment processing, cybersecurity, and technology services. These partners receive only the information necessary for the specific contracted task.

3.2 Legal Obligations

We may be legally required to disclose information to authorities under a court order, government directive, or applicable law.

3.3 Fraud and Security

To prevent fraud, combat money laundering, and ensure the security of the platform, necessary information may be shared with regulatory bodies or security partners.

3.4 Business Transfer

If fanchywin undergoes any business restructuring, merger, or sale, your information may be transferred to the new owner. In such a case, we will notify you in advance.

The fanchywin website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the core functioning of the website — such as maintaining your login session, security verification, and remembering language preferences. Disabling them may prevent the site from working properly.

4.2 Functionality Cookies

These cookies are used to remember your preferences and settings, such as your preferred game category, display settings, and so on.

4.3 Analytics Cookies

These cookies are used to collect statistics about website usage. This information helps us improve our services. You can control or delete cookies at any time through your browser settings.

fanchywin follows industry-standard technologies and processes to protect your information. Our security framework includes:

• SSL Encryption: All data transmissions are protected with 256-bit SSL/TLS encryption.
• Secure Servers: Your information is stored in high-security data centers.
• Access Control: Only authorized personnel can access the necessary information.
• Regular Security Audits: Our systems undergo regular security audits.
• Two-Factor Authentication: An additional verification layer is used for account security.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.

fanchywin retains your information only for as long as necessary. The retention periods for various types of information are listed below:

• Account Information: For the duration the account is active and for at least 5 years after it is closed.
• Financial Transaction Records: At least 5 years, as required by law.
• KYC Documents: At least 5 years after the account is closed.
• Gaming Logs: For the active period and for a minimum of 2 years thereafter.
• Customer Support Communications: At least 2 years from the last contact.

After the specified period, information is securely deleted or anonymized. Some information may need to be retained for a longer period due to legal obligations.

You have the following rights over your personal information. To exercise these rights, please contact our support team.

fanchywin strictly does not provide services to persons under the age of 21. Our platform is for adults aged 21 and above only.

We verify age at the time of registration. If we become aware that a minor has used our platform, we will immediately close that account and delete all associated information.

If a parent or guardian suspects that their child has used this platform, please notify our support team without delay.

fanchywin may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notice will be displayed on the website homepage.
• The "Last Updated" date on the Policy page will be changed.

Continuing to use the platform after a change is made will be considered acceptance of the new policy. For significant changes, we may seek your active consent.

Our servers and data centers may be located in various countries. Even if your information is transferred outside Bangladesh, it is always kept under appropriate protection measures. For international transfers, we ensure that:

• The destination country or organization has adequate data protection laws or arrangements in place.
• Contractual protective safeguards apply.
• The security and privacy of your information receives the highest priority.

If you have any questions, complaints, or information requests regarding this Privacy Policy, please contact our dedicated privacy team:

We will try to respond to your request as quickly as possible and within business days according to Bangladesh Standard Time (BST, UTC+6).

Related Pages

Please also read our other important policy and information pages:

• Terms & Conditions — Full terms for using the service
• Responsible Gaming — Safe and healthy gaming habits
• About Us — Learn more about fanchywin
• FAQ — Common questions and answers